Frequently Asked Questions

Everything you need to know about shopping with RAGTAG GLOBAL.

Are all items sold on RAGTAG GLOBAL authentic?

Yes, every item undergoes a rigorous multi-point inspection by our professional authenticators to ensure 100% authenticity before it is listed.

What is the condition of the pre-owned items?

We use a standardized grading system ranging from S (New/Unused) to C (Fair). Detailed condition notes and high-resolution photos are provided for every unique piece.

How long does international shipping take?

We ship globally via premium couriers. Orders typically arrive within 5-10 business days, depending on your location and customs processing times.

What is your return policy?

Due to the unique nature of pre-owned fashion, all sales are final. However, if an item is significantly not as described, please contact our support team within 48 hours of delivery.

Will I have to pay import duties and taxes?

Import duties and taxes are not included in the item price and are the responsibility of the recipient. Costs vary by country and are collected by the courier upon delivery.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.